Universal Credit Universal Credit is a new benefit for people of working age who are in or out of work. It was fully introduced in the Derry City and Strabane District Council area in February 2018 for all new claims. It will eventually replace all working age means-tested benefits including, Income Support, Income based Jobseeker’s […]
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We offer professional, independent expertise in the following areas:
Consumer
Don’t settle for poor service or faulty goods. Know your rights and enforce them. If you have a consumer problem we are here to help. We explain your consumer rights and give you the information you need to solve problems with goods and services. When purchasing goods or services the law protects people’s rights against […]
Debt and Money
Don’t Ignore Debt. It won’t just go away. We can arm you with the necessary information and advice to make the right choices to resolve your debt and money problems. Advice North West have a specialist Money Advice Unit which offers free, confidential, impartial, practical advice on debt problems and money issues. Our specialist team […]
Health
We give you facts about your entitlements to health and social care and we help you to complain when health and social care trusts and other bodies fail to provide a good service. We provide basic information about your rights to health care, the NHS complaints procedure, direct payments, social care assessments, how much health […]
Family
Life is complicated. We help you to deal with and prepare for life changes and events which affect families, children and young people. We provide a range of general advice and information on all types of issues which affect families. Our advice deals with issues from the cradle to the grave. Whether you are […]
Immigration
Do you have a query about your right to live, work or study here? We provide general Immigration advice on a range of issues. Our adviser’s are regulated by the Office of the Immigration Services Commissioner (OISC) to provide level 1 Immigration advice. Types of topics we advise on are as follows; Asylum and protection […]
Housing
We are committed to ensuring that people can live securely and with dignity. We believe that everyone should have a home that they feel safe and secure in. Housing issues will always arise. You need to know your rights and responsibilities. You may find yourself homeless or threatened with eviction. If you are a homeowner […]
Law and Courts
You can find out more about your rights, as well as what to do if you face discrimination, need legal advice or have to go to court without a lawyer. We help you to understand the court and legal system. We explain your civil and human rights and advise you on the law around discrimination. […]
Employment
We are able to offer advice on any employment law related issue. Having a job is an essential part of most people’s lives. We help you to deal with a range of issues and difficulties you may experience in the workplace. Many people do not know their basic employment rights and know less about enforcing […]
Tribunal Representation
Did you know you that you are more than twice as likely to be successful at a social security, housing benefit or tax credits appeal, if you have someone experienced to represent you? If you are appealing a social security, housing benefit or tax credits decision we provide you highly skilled representation. Our advice is […]