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Advice North West

Advice North West

FREEPHONE: 0300 303 3650
MONEY ADVICE LINE 02871370337
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Home | Advice | Consumer

Consumer

Don’t settle for poor service or faulty goods. Know your rights and enforce them.
If you have a consumer problem we are here to help.  We explain your consumer rights and give you the information you need to solve problems with goods and services.

When purchasing goods or services the law protects people’s rights against being treated unfairly or when things go wrong.  This includes faulty goods, switching energy or utility supplier, poor service, problems with contracts, mis-sold goods or services, builders and rogue traders.

You are entitled to complain if your rights have been breached.
If goods are damaged, faulty or unsafe you can complain.
You may also complain if you feel that goods are not appropriate for the purpose for which you bought them, or that they do not fit the description given.
When buying something, you and the seller make a contract. The contract is between you and the seller, not between you and the manufacturer.
If you have a valid complaint, you have the right to have the problem sorted out. It may be necessary to take some positive steps, but don’t worry, we are here to help.
Taking just some action could be enough to resolve matters.  In other cases, it may be necessary to go to court to get the matter settled.  In any event, we are here to help and to give you the confidence to enforce your rights.

If you are unsure about your consumer rights, you can contact us.

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Money Advice Line

02871370337

Main Office

Floor Five
Embassy Court,
3 Strand Road,
Derry
BT48 7BH
0300 303 3650

Strabane Office

17 Dock Street,
Strabane
BT82 8EE
0300 303 3650

Waterside Office

14-22
Spencer Rd,
Derry-Londonderry
BT47 6QA
0300 303 3650

Opening Hours:

Mon – Friday
Morning:
9.30 to 12.30
Afternoon:
2.00 – 4.00 (3.30 on fridays)

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